Return Policy
Returns and Refunds
We want you to be satisfied with your purchase. If you are not completely satisfied, you may return eligible items within 30 days of purchase for a refund or exchange.
Eligibility for Returns
To be eligible for a return, items must:
- Be in their original, unopened condition
- Be returned within 30 days of purchase
- Include original packaging and documentation
- Not be custom-blended or personalized items
Return Process
To initiate a return, please contact us at contact@tlexironzap.world or call +1 (619) 427-5448 within 30 days of your purchase. We will provide you with return instructions and a return authorization number.
Please include the following information in your return request:
- Order number or purchase date
- Reason for return
- Whether you prefer a refund or exchange
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 5-10 business days.
Please note that shipping costs are non-refundable unless the return is due to an error on our part or a defective product.
Exchanges
If you wish to exchange an item, please contact us to discuss available options. Exchanges are subject to product availability.
Custom and Personalized Items
Custom-blended fragrances and personalized items are made to order and cannot be returned unless they are defective or do not match the specifications agreed upon during the ordering process.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us. We will arrange for a replacement or full refund, including return shipping costs.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service and retaining proof of shipment.
Processing Time
Please allow 5-10 business days for us to process your return after we receive it. Refunds will be issued to the original payment method within 5-10 business days after processing.
Contact Us
If you have questions about returns or need assistance with a return request, please contact us:
Email: contact@tlexironzap.world
Phone: +1 (619) 427-5448
Address: 689 Palomar St, Chula Vista, CA 91911, United States